Terms of Service

In these Terms: “Fleet”, “we”, “us”, and “our” refer to the operator of the Fleet platform. “You” and “User” refer to the individual using the Service. “Company” means the organisation (tenant) under which campaigns and billing are managed. “Campaign” means a media campaign workspace created in the Service. “Platform Fees” means subscription plans, credit packs, and other charges for use of the Service itself. “Campaign Billing” means charges related to launching or operating a campaign through the Service (including media budget, management fees, and payment processing fees as shown in the Launch flow). “Media Spend” means amounts intended for placement of advertising inventory with third-party publishers or platforms.

You must be at least 18 years old and have authority to enter into these Terms. If you register on behalf of a Company, you represent that you have authority to bind that Company. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at legal@fleet.com.au if you suspect unauthorised access.

Fleet is a software platform that helps teams plan, document, and manage media campaigns using conversational AI and workflow tools. Fleet provides technology and operational support tools; unless expressly agreed in a separate written agreement, Fleet is not acting as your advertising agency, broker, or media buyer.

• AI outputs (strategies, copy, creatives, schedules) are generated automatically and may be inaccurate, incomplete, or unsuitable for your purposes. You are solely responsible for reviewing, approving, and using any output before publication or spend.
• Features, limits, and availability may change. We may modify, suspend, or discontinue parts of the Service with reasonable notice where practicable.
• The Service may integrate with third-party products (e.g. payment processors, ad platforms). Your use of those products is subject to their terms.

Users belong to one or more Companies via membership roles (e.g. Owner, Member). Company Owners may invite members, manage billing context, and control certain Company settings. Actions taken by any authorised User of a Company may bind that Company. Company names and certain settings may be irreversible once set; choose them carefully.

You agree not to:

• use the Service unlawfully or in violation of applicable advertising, privacy, or consumer laws;
• upload or generate content that is defamatory, infringing, misleading, or harmful;
• attempt to bypass security, access controls, credit limits, or billing mechanisms;
• reverse engineer, scrape, or overload the Service except as permitted by law;
• use the Service to send spam or unauthorised marketing;
• misrepresent your identity, Company, or authority to launch campaigns or incur charges.

We may suspend or terminate access for conduct that we reasonably believe violates these Terms or poses risk to the Service, other users, or third parties.

Certain features require a paid plan (e.g. Starter, Pro) or consumption of credits. Plan details and pricing are shown on the pricing page and at checkout. Unless stated otherwise:

• Platform Fees are billed in Australian dollars (AUD) through Stripe.
• Plan credits renew per billing cycle as described at purchase; unused plan credits may not roll over unless we expressly state otherwise.
• Top-up credits are one-time purchases and do not expire unless your account is closed or these Terms say otherwise.
• Credits are consumed when you use metered actions (e.g. AI generation). Debits may consume plan credits before top-up credits.
• Subscriptions renew automatically until cancelled via the Customer Portal or as otherwise described in the Service. You authorise recurring charges to your payment method on file.

Free-tier limits (e.g. number of active campaigns or users) apply as shown in the product. Upgrading or purchasing top-ups does not automatically remove historical usage restrictions unless stated.

When you launch a campaign through the Launch / Implementation flow, you authorise charges according to the payment schedule and totals displayed in the Service at the time of confirmation. Campaign Billing is separate from Platform Fees.

7.1 Payment methods

Campaign Billing is processed by Stripe. Card and payment details are collected and stored by Stripe; Fleet does not store your full card number. By launching a campaign, you authorise us and Stripe to charge your selected payment method in accordance with the schedule you approve.

7.2 Monthly billing

If you choose monthly billing, you set up a subscription that follows the campaign calendar shown in the payment schedule. Charges typically include media budget, campaign management fees (where enabled), and payment processing fees. First and last billing periods may be prorated when the campaign does not align with calendar months. Recurring charges may occur on the 1st of each month or as otherwise shown for your campaign dates.

• Deferred start: If your campaign start date is in the future, you may authorise billing today with the first charge scheduled for the campaign start date (local midnight), as displayed in the Service.
• Failed payments: If a scheduled charge fails or is declined, we may pause the campaign and associated billing (including add-ons and extensions) until payment is resolved. We will notify you through the platform and/or email addresses associated with your Company.
• Pausing: If you pause a campaign, associated billing may pause as described in the product. No media budget is consumed while the campaign is paused.

7.3 Pay in full

If you choose to pay in full, you authorise a one-time charge for the total campaign amount shown at checkout (media budget, applicable fees, and processing fees). Pay in full covers the base campaign total displayed in the schedule; it does not replace separate charges for later budget increases, extensions, or add-ons unless expressly included in that checkout total.

7.4 Quotes, currency, and adjustments

Amounts on the Launch page are calculated from your brief, dates, and billing currency. You must confirm the billing currency before launch where required. If you return on a later date, totals may change (e.g. when the campaign start date has passed and dates are adjusted). The schedule and totals shown immediately before you complete Stripe checkout are the ones that govern that transaction.

7.5 Media spend and third parties

Campaign Billing collected through Fleet funds the commercial arrangement shown in your campaign workflow. Actual placement of media with publishers, platforms, or vendors may require separate agreements, account access, or compliance steps. Fleet is not responsible for third-party platform policies, disapprovals, delivery failures, or performance of media inventory once spend is deployed outside the Service.

Prices may be exclusive or inclusive of GST as shown at checkout. Stripe may calculate applicable taxes where enabled. You are responsible for any taxes not collected by us that apply to your use of the Service.

Except where required by the Australian Consumer Law or other non-excludable law, Platform Fees and Campaign Billing are non-refundable once charged. If you believe a charge is incorrect, contact billing@fleet.com.au within 14 days with your Company name, campaign ID, and Stripe receipt.

Fleet and its licensors retain all rights in the Service, software, branding, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes.

You retain ownership of content you upload. You grant Fleet a worldwide licence to host, process, and display that content as needed to operate the Service, including submitting it to AI providers for generation features you request. You represent that you have all rights necessary for such use.

AI-generated outputs may not be unique; similar outputs may be produced for other users. Fleet does not guarantee exclusivity or freedom from third-party IP claims for generated content.

Our collection and use of personal information is described in our Privacy Policy. You must provide accurate information and comply with applicable privacy laws when uploading customer data or using generated campaigns that reference individuals.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and will not disclose it except to personnel and contractors who need to know, or as required by law. This obligation does not apply to information that is public, independently developed, or rightfully received without restriction.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant uninterrupted operation, error-free AI output, specific campaign results, ROI, or suitability for a particular purpose. Nothing in these Terms excludes, restricts, or modifies guarantees under the Australian Consumer Law that cannot be excluded.

To the maximum extent permitted by law, neither Fleet nor its directors, employees, or suppliers are liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the Service.

Subject to the Australian Consumer Law, our aggregate liability for any claim arising from or related to the Service is limited to the greater of (a) the Platform Fees and Campaign Billing you paid to Fleet in the 12 months before the event giving rise to the claim, or (b) AUD $100.

You will indemnify and hold harmless Fleet from claims, losses, and expenses (including reasonable legal fees) arising from your content, your campaigns, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by Fleet's gross negligence or wilful misconduct.

You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or legal requirement. Upon termination, your right to use the Service ends; provisions that by nature should survive (including billing obligations already incurred, IP, disclaimers, liability limits, and indemnity) will survive.

Cancelling a platform subscription does not automatically cancel active campaign billing subscriptions or outstanding Campaign Billing. Manage campaign billing through the Service or contact support.

We may update these Terms from time to time. We will post the revised version with a new “Last updated” date. Material changes may also be notified via the Service or email. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales. You may also have rights under the Australian Consumer Law that cannot be overridden by these Terms.

Questions about these Terms:

• Legal: legal@fleet.com.au
• Billing: billing@fleet.com.au
• General: hello@fleet.com.au